Departments of JSI: School Programs and Delivery

Departments of JSI

It’s time for another installment of Departments of JSI! This series highlights the different people in our company. We’re able to run such a large business through the expertise of and collaboration between our different departments. Everyone has a skill they use to accomplish everything from coordinating rental trips to selling instruments to repairing instruments to shipping things on time and safely. This series will help you get to know the variety of people and jobs that are done here at JSI.

The School Programs and Delivery department are the people you see at our rental nights throughout New England and New York State. They handle any deliveries, exchanges, and other transactions done through school districts or at rental nights throughout those areas. They are constantly in contact with teachers and school administration to make sure everyone has what they need.  We asked some of them to talk about what they do:

What is your position at JSI?

Justin Davis: School Program/Guitar Specialist.

Natalie Harrington: I’m the Rental Delivery and Programs Manager.

Steve Soucy: I am a School Programs Specialist. This means I work specifically with teachers and administrators of various public and private schools in Massachusetts and New Hampshire to cater our products and services to meet the needs of their string/orchestra programs.

What does a typical day look like for you?

Justin: My days tend to be quite varied. Some days I will be setting up and repairing guitars, others I will be scheduling with and otherwise contacting teachers to ensure that they and their students have all of the proper instruments and accessories that they need to succeed. In the busy times, mainly the start and end of the school year, I will be visiting each of our programs in Connecticut and Southern Massachusetts while also helping out the rest of the team where needed.

Natalie: That depends on the season. My top priority is always working with our teacher clients to ensure we’re meeting their programs’ needs. Sometimes that means driving to schools myself; other times it’s coordinating staff, vans, instruments, and product to send on the road. I always need to be at my desk for at least a few hours a day to answer emails, update our service trips web page, and make sure everything is ready to go for the next delivery.

Steve: In September, I start the day at my desk to answer any questions or fill any requests made by teachers and clients the previous night or earlier that morning. Then it is off to the workshop to review and pack instrument and accessory orders for the event that night. Once we are packed, we head off to the event. There we unpack and prepare for parents and students. Afterwards, we pack up, head back to the workshop, and unload. Once unloaded, we close up the workshop and prepare for the next event.

What is your main instrument?

Justin: I call guitar my primary instrument but violin was my first instrument and I played that all through school as well. I was always a bit of a jack of all trades with experience with viola, cello, mandolin, and ukulele as well.

Natalie: Violin. I started in the Suzuki method when I was four, and continued to play seriously, even becoming concert mistress of my orchestra, until I graduated from high school.

Steve: Electric Bass

Did you go to school for music?

Justin: I went to the University of Maine, double majoring in music education and guitar performance.

Natalie: No, actually: I got my degree in Cognitive and Linguistic Sciences from Wellesley College.

Steve: No, economics.

What is your favorite part of your job?

Justin: My favorite part of my job has always been seeing the excitement that a new player has when they first pickup their instrument. You can just see in their eyes that this will be a lifelong learning adventure for them.

Natalie: I love a challenge! We rent to over 100 school programs throughout New England and New York, so there is a lot to coordinate. Doing my job well involves keeping an eye on a wide variety of staff, procedures, and departments, and anticipating problems so I can solve them before they happen. Never a dull day!

Steve: Working with schools and music teachers. Providing students with a high quality instrument that allows them to enjoy playing music and develop a life-long passion for it.

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons

Departments of JSI: Front Staff

Departments of JSI

It’s time for another installment of Departments of JSI! This is a series that highlights the different people that work within our company. We’re able to run such a large business through the expertise of and collaboration between our different departments. Everyone has a skill that they utilize to accomplish everything from coordinating rental trips to selling instruments to repairing instruments to shipping things on time and safely. This series will help you get to know the variety of people and jobs that are done here at JSI.

The Front Staff are among the most visible departments in our company. If you’ve ever come in to our Newton location, you have probably talked to a member of our front staff. They handle everything from rentals to selling merchandise to fitting chin and shoulder rests. We asked them to answer some questions about themselves and their jobs:

What is your position?

Justin Davis: Guitar Specialist/School Programs Specialist

Julie Metcalf: I am the Assistant Store Manager at JSI.

Amy Nolan: Store Manager

What is your favorite part of your job?

Justin: Finding the perfect instrument for a player, whether that be a first time student or a more advanced musician looking for a forever instrument. The process of pairing an instrument to a player is very rewarding.

Julie: The most exciting thing we do in the storefront is rentals! All kinds of people, young and old, come in each day looking to play an instrument for the first time. It is magical to share with them my joy and enthusiasm for music. I take care to help them select the right instrument and set them up with evrything they need to get started. Rental customers come in each day with many different needs: maybe the player grew and needs a bigger size, or there’s an open seam on a rental cello, or a violinist has a broken E string. It’s rewarding to be able to help people on their musical journeys.

Amy: Helping everyone from kids to adults find joy in music!

What does a typical day look like for you?

Justin: A typical day can include setting up each guitar to a tight specification to ensure proper playability, intonation, and quality. Working with customers to find them the perfect guitar, mandolin, or ukulele. Scheduling and/or visiting a school program to service students’ instruments to ensure that they are practicing on the highest quality rental instruments possible.

Julie: I work in the storefront every day, assisting customers who come in the door. I do a little bit of everything: helping people find sheet music, advising them on strings, fitting chinrests and shoulder rests, and showing accessories like cases and music stands.

Amy: Everything from renting instruments to new players and helping advancing players select higher quality instruments to working with local teachers to make sure they have everything they need for their students. I enjoy working with staff at all levels of the company to ensure great levels of customer service and a love of music all around.

What is your main instrument?

Justin: I have played violin since the age of 7 and started playing guitar in middle school. I have always been a jack of all trades and “master” of none. Anything with strings I can probably play it. But if you were to force me to pick one, I suppose it would have to be guitar as that is what my degree is in.

Julie: Violin. I have played many different styles of music on violin and viola.  I mostly play fiddle for contra and square dances in the Boston area. I also play jawharp, and I am learning banjo and guitar.

Amy: Cello.

Did you go to school for music?

Justin: I went to the University of Maine and double majored in music education and classical guitar performance.

Julie: I went to Berklee College of Music, where I studied violin performance.

Amy: Yes, University of Southern Maine, studying piano and cello.

Were you a Johnson renter growing up?

Justin: No.

Amy: I was! I had only been playing for a couple of years when I switched to a JSI rental cello and had a great time. Later on my family used the rental equity to purchase a cello once I could play a full-size, and I still play that instrument!

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons

Departments of JSI: Sales Department

Departments of JSI

It’s time for another installment of Departments of JSI ! This is a series that highlights the different people that work within our company. We’re able to run such a large business through the expertise of and collaboration between our different departments. Everyone has a skill that they utilize to accomplish everything from coordinating rental trips to selling instruments to repairing instruments to shipping things on time and safely. This series will help you get to know the variety of people and jobs that are done here at JSI.

Our Sales Department consists of our sales consultants and director of sales and acquisitions. These are who you talk to when you are looking to purchase an instrument, be it by phone, email, or in person. We asked them to answer a few questions about themselves:

What is your position at JSI?

Allan Espinosa: My position at Carriage House Violins of Johnson String Instrument is Senior Sales Consultant.

Matthew Fritz: Director of Sales and Acquisitions

Armenuhi Hovakimian: My position is a Violin Sales Consultant.

Robert Mayes: Cello Consultant

Phil Rush: Viola Sales Consultant

Lucy Turner: Assistant Sales Manager

Where did you study your main instrument?

Allan: I spent three years of study at the University of North Texas. I then moved to New England and completed my studies at the Boston Conservatory where I completed my BM and MM in violin performance.

Matthew: Bachelors in violin performance from Arizona State University. Masters in Orchestral Conducting from The Eastman School of Music.

Armenuhi: My education started in Armenia and then in Rochester, NY at the Eastman School of Music Prep Department. I received my Bachelors at Indiana University of Pennsylvania and my Masters in violin performance at Western Michigan University.

Robert: Walnut Hill, New England Conservatory, Julliard, Boston University

Phil: UC Riverside (composition/theory) B.A.; California Institute of the Arts, Viola Performance M.F.A.; Florida State University, Viola Performance D.M.

Lucy: I have a BMus degree in violin performance from Vanderbilt University and an MMus from Boston University.

What does a typical day look like for you?

Allan: My typical day at CHV revolves around my clients. This would include speaking with my clients to gain a better understanding of what they are looking for in an instrument, hunting down those instruments within our inventory and spending one on one time to help select a particular instrument with the player. When I am not working directly with clients, I spend time with the luthiers of the workshop, fine tuning instruments and making sure our instruments are in top condition. They day is full of communication be it face to face, on the phone or via email.

Matthew: My days are varied. Much of my time is spent evaluating instruments as potential appraisals, consignments or acquisitions and advising clients about buying and selling instruments and bows. Additionally, I oversee the sales staff and support them as they endeavor to match clients with the perfect instrument and bow. On any given day, I can be found at my desk, attending trade events, traveling for sales and acquisitions opportunities or meeting with my staff.

Armenuhi: My day begins with emails and phone calls to my clients. Then I work with our highly qualified luthiers and bow makers to adjust instruments and bows to reach the goals and needs of my clients.

Robert: I begin by practicing for 2 hours on 2-3 different cellos and 3-4 different bows. I find it important to be as familiar with the instruments as possible. When I work with my clients I want to provide them with my honest opinion of the instrument or bow. Every day at the shop is different because we work with a wide range of musicians. At the beginning of this week I was in Los Angeles with members of the LA Philharmonic and on Friday I will be working with one of the cello professors at the New England Conservatory.

Phil: My day begins with correspondence via email and phone in response to customer queries. After that I set up for any appointments I have, work with our luthiers and bow technicians on adjusting instruments and bows that need it, and reach out to my sales contacts who are looking regarding our latest acquisitions.

Lucy: The first thing I usually do in the morning is respond to client emails and return calls. Once I’m caught up there, I work with clients who have in-store appointments or I play instruments in preparation for shipping trials. A lot of my managerial duties involve inventory and getting new instruments and bows ready to trial and sell, so I take care of tasks related to that throughout the day as needed.

Do you play any secondary instruments?

Allan: I do not claim to play a secondary instrument very well but I did spend time studying piano and clarinet and have sung in choirs.

Matthew: I do not make music other than playing the violin and conducting.

Armenuhi: I played piano for 20 years.

Robert: No.

Phil: I also play piano and guitar. I guess you could say that as a violist, the violin is also a very important secondary instrument….

Lucy: Nope.

What is your favorite part of your job?

Allan: My favorite part of my job is the moment when a young musician has found the instrument that inspires creativity and pursuit of creativity in music. I also enjoy the vast array of instruments and the opportunity to work with contemporary luthiers hand in hand with the sales staff and clients.

Matthew: I enjoy many aspects of my job. The instruments are fascinating, especially then it comes to the craft and history of the violin. There is so much to learn, and even the internationally-recognized experts are constantly adding to their knowledge on a daily basis. I also enjoy traveling and meeting a variety of people from players to makers and collectors. In my position, there is never a dull moment, and you never know what a day will bring.

Armenuhi: Seeing my clients smile and working with my clients to find a great tool and the right instrument to carry their passion for music.

Robert: I enjoy being able to interact with so many musicians of all levels. Finding the right instrument or bow is crucial and I am thrilled to help people find their voice.

Phil: My greatest satisfaction comes from helping our clients find the instruments that inspire them and take them further toward their goals, whatever they may be.

Lucy: I love working with a client to figure out exactly the sound they’re looking for in an instrument or a bow. It’s really satisfying to find an instrument for a client that’s a perfect match and that they’re excited about playing.

 

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons

Departments of JSI: Customer Service Representatives

Departments of JSI

It’s back: it’s another installment of Departments of JSI ! This is a series that highlights the different people that work within our company. We’re able to run such a large business through the expertise of and collaboration between our different departments. Everyone has a skill that they utilize to accomplish everything from coordinating rental trips to selling instruments to repairing instruments to shipping things on time and safely. This series will help you get to know the variety of people and jobs that are done here at JSI.

Our Customer Service Representatives are the people you talk to when you call us. They handle everything from rental account management to website questions and everything in between. We asked them some questions about themselves and their jobs:

What is your position at JSI?

Samantha Bates: Assistant Office Manager.

Anna Seda: I am a Customer Service Representative.

What does a typical day look like for you?

Sam: A typical day would be speaking with customers for placing orders or rentals, occasional training, going through many accounts for updates and information, creating rental account documents, going through rental account reports

Anna: My typical daytime work is at a desk. I help clients remotely with questions and sales orders from rental contracts to string accessories.

What is your main instrument?

Sam: Violin.

Anna: Cello.

Did you go to school for music?

Sam: Yes, I received my BM in Violin Performance at BU [Boston University].

Anna: I did! I studied cello performance at the University of Colorado and Suzuki Pedagogy at the University of Denver. I have a Master’s Degree from the Boston Conservatory and spent one additional year in the Conservatory’s competitive Graduate Performance Diploma program.

What is your favorite part of your job?

Sam: Working with musicians and like-minded individuals. It is a very unique environment when you have something so special like music that brings everyone together. We find music just as important as our customers, and therefore we have that connection that makes our staff and customer bond like nothing anywhere else.

Anna: I love string talk! I’ve been a cellist all my life and enjoy sharing my interests and knowledge with people getting into the culture of performance. I’m always learning from our inventory specialists and get to explore accessories, rosin, cases, and strings I wouldn’t normally get to try.

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons