Departments of JSI: Customer Service Representatives

Departments of JSI

It’s back: it’s another installment of Departments of JSI ! This is a series that highlights the different people that work within our company. We’re able to run such a large business through the expertise of and collaboration between our different departments. Everyone has a skill that they utilize to accomplish everything from coordinating rental trips to selling instruments to repairing instruments to shipping things on time and safely. This series will help you get to know the variety of people and jobs that are done here at JSI.

Our Customer Service Representatives are the people you talk to when you call us. They handle everything from rental account management to website questions and everything in between. We asked them some questions about themselves and their jobs:

What is your position at JSI?

Samantha Bates: Assistant Office Manager.

Anna Seda: I am a Customer Service Representative.

What does a typical day look like for you?

Sam: A typical day would be speaking with customers for placing orders or rentals, occasional training, going through many accounts for updates and information, creating rental account documents, going through rental account reports

Anna: My typical daytime work is at a desk. I help clients remotely with questions and sales orders from rental contracts to string accessories.

What is your main instrument?

Sam: Violin.

Anna: Cello.

Did you go to school for music?

Sam: Yes, I received my BM in Violin Performance at BU [Boston University].

Anna: I did! I studied cello performance at the University of Colorado and Suzuki Pedagogy at the University of Denver. I have a Master’s Degree from the Boston Conservatory and spent one additional year in the Conservatory’s competitive Graduate Performance Diploma program.

What is your favorite part of your job?

Sam: Working with musicians and like-minded individuals. It is a very unique environment when you have something so special like music that brings everyone together. We find music just as important as our customers, and therefore we have that connection that makes our staff and customer bond like nothing anywhere else.

Anna: I love string talk! I’ve been a cellist all my life and enjoy sharing my interests and knowledge with people getting into the culture of performance. I’m always learning from our inventory specialists and get to explore accessories, rosin, cases, and strings I wouldn’t normally get to try.

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons

Rent or Buy?

Rent or Buy Blog Header

We all come to this question at some point in our playing careers. Our parents (or we as parents) have needed to make the all-important decision:

Do we rent or buy the instrument?

Why Rent?

In most cases, beginners of all ages begin by renting. Why? There are a few important benefits to renting as a beginner:

  1. Insurance. Our rental program comes complete with comprehensive instrument insurance that includes normal wear and tear, size exchanges, and replacing broken or damaged strings.
  2. Low-risk commitment. Beginners tend to either be young or just that: beginners. Renting allows you to try out the instrument and gauge interest before making a serious financial commitment.
  3. Rental Equity. At Johnson String, you build equity as you rent. 100% of the first year’s rent (excluding insurance and tax) plus 20% every subsequent year goes toward rental equity that can be used to purchase an instrument in the future.
  4. Finances. We offer three levels of rental instruments, not only allowing beginners but more advanced players access to a quality instrument. This is great for when the player needs a new instrument of higher quality but you are not ready to make the financial commitment.

Why Buy?

  1. You are ready for the investment. Purchasing an instrument is a great investment for your musical future. With Carriage House’s trade-in policy, 100% of the purchase price goes towards an instrument of equal or greater value when you trade in your old instrument. This allows you to better your instrument as your skills grow and change.
  2. Quality. While our rentals are well-maintained and high quality, they are still rental instruments. There comes a point when the player outgrows their rental and an instrument with a setup of higher quality is required. An instrument from our sales department is also not passed from renter to renter, and won’t have the same level of wear and tear. All instruments from our sales department also come with a one year warranty against defects in craftsmanship and materials.
  3. Finances. Violinists should expect to spend at least $1,200, violists $1,500, and cellists $2,600 for the instrument alone. If you purchase the instrument, bow and case together as an outfit Carriage House Violins offers a 10% discount on the bow and case. You will also work with a sales consultant who is a player and can give you informed recommendations. In addition, we offer home trials with up to two instruments and three bows at a time. This is the perfect opportunity to try out new instruments in a variety of environments and to get teacher and peer feedback.

**An additional option is to purchase a rental outfit. Give us a call or stop in for more details.

But I still don’t know what to do!

We can still help! Use the flow chart below to determine what might work best for you:

Rent or Buy Flowchart

 

Still not sure? Feel free to give us a call at 800-359-9351 or stop by our shop at 1029 Chestnut Street in Newton Upper Falls, MA for more information!

Learn more about our rental program here and our instrument sales here.

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons

Find the best violin strings for your playing

Violin Strings Header

We’ve highlighted the general search for strings, and talked about the particular challenges facing cellists. Now, we’re entering the world of violin strings.

Violin is used in an astonishing range of genres, each style making different demands on the player. Ultimately, as we’ve mentioned before,  you will need to experiment and find what works best for you. Some factors to consider are:

Style of playing: Different styles make different demands. Are you an orchestral musician? A soloist? A bluegrass fiddler? Play violin in a band? All of these are going to require different types of sound and therefore different types of strings.

Price Range: While it might not the same financial commitment as cello strings, high level violin strings can be pricey. It’s worth getting advice from your peers or talking to a luthier to find out what type of string would work best for your genre or instrument before making a purchase.

That infamous open E-string whistle: I’m sure many of you are hearing it as you read this. Whistling happens when the string vibrates in a twisting (torsional) motion instead of side to side. This can be caused by many different things, but essentially anything that impedes how the string vibrates can cause that sound. Some instruments are more susceptible to it than others, but most players have experienced this at least once in their lives. There are a few things that can fix this:

  1. Make sure that your left hand is not touching the string at all.
  2. Keep your bow closer to the bridge when you’re playing open E.
  3. Use a wound E string.
  4. Have a luthier check your setup. There could be something about it that is exacerbating the problem.
  5. Many violinists swear by the Kaplan Solutions Non-Whistling E string or the Pirastro No. 1 E string.

A note on E strings–many violinists will buy one set of strings for the bottom 3 strings and a separate E string, or a whole set of  one brand of strings for the instrument (a generalization, but a preference we’ve noticed). Here is a list of preferred violin strings: 

Popular Violin Strings Chart

Check out our complete listing of violin strings here.

As always, feel free to call or stop by our Newton store for more recommendations!

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons

Upright bass: integral to jazz and classical music

Upright Bass Blog Header Image

The bass is arguably the most integral component of any group. Can you imagine a jazz standard without the bass line, or an orchestral masterwork without a bass section? As the instrument with the lowest range, the bass provides the foundation for almost all music we are familiar with. For all of its importance, it is also a surprisingly unknown instrument and one that invites myriad of questions, including the favorite “don’t you wish you played flute?”

(The answer is no, by the way.)

Whether you call it upright bass, double bass, string bass, or just bass, it is different from the rest of the string family in a few ways. First, it is tuned in fourths rather than fifths. It also sounds an octave lower than what the player reads on the page.

The two main genres people associate with the bass are jazz and classical. Each of these genres have their own use for the instrument and superstars who dominate the field. What are some of these differences?

TECHNIQUE

In jazz, the bass is almost exclusively plucked.  Classical repertoire requires both the bow and pizzicato. Bass is unique among string instruments in that it has two different types of bows and bow holds: French (similar to a cello bow) and German (held with an underhanded grip).

TYPES OF PERFORMANCE OPPORTUNITIES

Of course, there is always room for innovators in any genre (think Esperanza Spalding or Edgar Meyer), but these are the most prominent positions you can expect to see for bass players in the two this post addresses:

Bass performance chart

 

ACCESSORIES

Bass players will need things like rosin (most popular are Pops, Nyman, and Carlsson), a wheel for transport, and a bib for comfort. Jazz players may also need a pickup on their instrument, an amp, or may even use an electric bass for ease of transportation among many other benefits. Brands that manufacture electric basses include Yamaha and NS.

Keep an eye out for more posts about bass in the future!

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Copyright © 2016 · All Rights Reserved · Silvija Kristapsons